Payment difficulties are the first step to take is to contact your supplier without delay, by telephone and if necessary in writing email or post. Maybe he can give me a payment schedule. He can also check with you if your contract is suitable and inform you if you can benefit from the energy voucher. With the TXU Energy Plans you can have the best choices now.
The energy check
You can also contact the social services of your department or your commune CCAS – Communal Center for Social Action. The social services will be able to inform me about the various existing aids and the conditions and steps to be taken to benefit from them: A social worker can get in touch with the social center of my supplier in order to obtain a payment schedule.
- If you are eligible, a social worker can help me submit a file
